Data Privacy Policy

This Privacy Policy explains how we collect, use, store, and share personal information when you register, play, deposit, withdraw, or otherwise use AllySpin Casino services for Canadian players and other users. AllySpin Casino (referred to as "we", "our", or "us") is committed to protecting your privacy and handling personal information transparently and securely. This policy applies whenever you access our website, mobile interfaces, or customer support channels and describes your rights and choices regarding your data. Please read this policy carefully; you may manage many preferences from your account settings or support area.

Information We Collect

We collect personal information that is necessary to provide services, comply with legal obligations, and improve your experience. Examples of the categories we process are listed below.

Account Information: username, email address, password, contact preferences, and currency choice for Canadian players.
Identity and Verification Data: full name, date of birth, national identification, passport or driving licence details, and documents submitted for Know Your Customer checks.
Financial and Payment Data: payment instrument details (card metadata, digital wallet identifiers, or cryptocurrency addresses), transaction history, and billing address required to process deposits and withdrawals.
Transaction and Gameplay Data: bets placed, wins/losses, game and session identifiers, timestamps, and loyalty program activity.
Device and Technical Data: IP address, device identifiers, browser and operating system, cookies, and log data used to operate and secure our platform.
Communications: support tickets, chat transcripts, recordings of calls where permitted, and marketing preferences you provide.
Sensitivity and Risk Information: information necessary to assess problem gambling risk or to comply with regulatory requirements where applicable.

How We Use Personal Information

Primary purposes for processing personal information include account administration, payments, regulatory compliance, and service improvement. Key uses are:

To Provide and Manage Your Account: create and maintain your account, verify eligibility, and authenticate access.
To Process Payments: accept deposits, execute withdrawals, and prevent fraud through payment processors and banking partners.
To Meet Legal and Regulatory Obligations: perform KYC checks, anti-money laundering measures, tax reporting, and respond to lawful requests from regulators or law enforcement.
For Security and Fraud Prevention: detect and investigate suspicious activity, protect accounts, and enforce our Terms and Conditions.
To Provide Responsible Gambling Tools: set deposit and loss limits, manage self-exclusion and time-out requests, and deliver reality checks and support referrals.
To Improve Services and Products: analyse usage patterns, run promotions, personalise offers (with opt-out options), and perform research and analytics.
For Communications: respond to enquiries, send transactional messages, and where permitted, deliver marketing messages consistent with your preferences.

Legal Bases For Processing

We rely on one or more lawful bases to process your personal information. These include:

Contract Performance: processing necessary to perform services you request and to operate your account.
Legal Obligation: compliance with licensing, anti-money laundering, tax, and reporting requirements.
Legitimate Interests: protecting our platform, improving services, and preventing fraud, balanced against your rights and expectations.
Consent: where required for specific processing such as marketing or optional profiling, based on your clear consent which you may withdraw at any time.

Cookies And Similar Technologies

Cookies and related technologies help us provide a secure, usable service. Players will typically encounter:

Strictly Necessary Cookies: required for login, session management, and security.
Performance and Analytics Cookies: used to improve site speed and understand usage patterns.
Functional Cookies: store preferences and language settings to enhance the user experience.
Advertising and Targeting Cookies: used to present relevant offers and measure campaign effectiveness; these operate only where you consent.

You can manage cookie preferences through our cookie banner and via your browser settings. Note that disabling certain cookies may limit functionality.

How We Share Information

We share personal information with trusted third parties only as required to deliver services and meet legal obligations. Typical recipients include:

Service Providers: payment processors, KYC/identity verification providers, fraud prevention vendors, hosting and cloud providers, and customer support platforms.
Game and Software Providers: partners who supply or operate games and related services, with aggregated play data shared to operate game functionality and loyalty programs.
Regulators and Law Enforcement: licensing authorities and public bodies when required by law or regulation.
Affiliates and Business Partners: companies within our corporate group or partners involved in promotions and loyalty programmes when necessary to fulfil services.
Professional Advisors: auditors, lawyers and accountants engaged to support compliance and governance.

International Data Transfers

Our operations and service providers may be located in jurisdictions outside Canada, including countries where our operators or partners are based. Transfers are subject to appropriate safeguards such as contractual protections, encryption, and other technical and organisational measures. When we transfer data internationally, we ensure legal and security steps are in place to protect your information.

Security Measures

Protecting your information is a priority. We implement technical and organisational measures to secure data against unauthorised access, alteration, disclosure, or destruction.

Encryption: HTTPS/TLS encryption is used across our site and strong cryptographic standards protect data in transit and at rest.
Payment Security: we follow industry standards for payment processing and work with providers that comply with PCI DSS requirements.
Infrastructure Protections: firewalls, web application firewalls, DDoS mitigation, access controls, and regular security testing are in place.
Operational Controls: role-based access, staff training, and incident response procedures reduce the risk of human error or misuse.

Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes described in this policy, to meet legal and regulatory obligations, and to resolve disputes. Account-related data and records required by law or for anti-money laundering and tax compliance are retained in accordance with applicable requirements. Where possible, we de-identify or aggregate data for analytics and business purposes.

Your Rights

Subject to applicable law, you have rights over your personal information. You may:

Access: request a copy of the personal information we hold about you.
Rectification: correct inaccurate or incomplete information.
Erasure: request deletion of your data where processing is not required by law or contract.
Restriction: request limitation of processing in certain circumstances.
Portability: obtain a machine-readable copy of information you provided to us where technically feasible.
Object: object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: withdraw any consent you previously gave, without affecting processing based on consent before withdrawal.

To exercise these rights, use the tools in your account settings or contact our support channels accessible from your account. We may ask for information to verify your identity before fulfilling requests. If you remain unsatisfied, you may lodge a complaint with the privacy regulator in Canada.

KYC, Identity Verification And Responsible Gambling

We collect identity and verification data to comply with licensing, anti-money laundering, and responsible gambling obligations. Verification documents may include government-issued ID, proof of address, and evidence of payment method ownership. Players cannot withdraw funds until required verification checks are completed. Sensitive categories of personal data are processed only where necessary and in accordance with applicable law.

Payments And Financial Data

Payment information is required to process deposits and withdrawals. We share necessary payment details with payment processors and financial partners to execute transactions securely. Card data is handled according to payment industry standards, and we do not retain full payment card numbers unless required and secured under applicable standards.

Children's Privacy

Our services are not intended for persons under the minimum legal gambling age. We do not knowingly collect personal information from minors. If we become aware that a person under the minimum age has provided personal information, we will take steps to remove the data and close the account in accordance with applicable law.

Changes To This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service features. Material changes will be communicated via our website or in-account notifications. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

How To Exercise Rights And Manage Preferences

Account settings and in-app tools allow you to manage communication preferences, marketing consent, and certain privacy settings. For rights requests or queries that cannot be completed through account controls, please use the support channels available in your account area. We will respond to verified requests within applicable timeframes and will inform you of any required next steps.

Final Notes

We take data privacy seriously and strive to apply reasonable, proportionate safeguards to protect personal information. This Privacy Policy supplements any rights you have under applicable privacy laws in Canada and elsewhere. If you have questions about how we handle personal information, please check your account support options for assistance.