AllySpin Casino Terms and Conditions

These Terms and Conditions govern the relationship between us and players who access and use the services provided by AllySpin Casino. This Agreement sets out the rules for account creation, play, bonuses, deposits and withdrawals, technical requirements, responsible gaming and the conduct expected of players. By registering or using our services for Canadian players you accept and agree to be bound by these Terms and Conditions, our Privacy Policy and any other rules and policies referred to herein.

1. Legal Status

This section describes our legal standing and the authority under which we operate.

• License Number: ALSI-202411077-FI2
• Issuing Authority: Anjouan Gaming Authority (Government of the Autonomous Island of Anjouan, Union of Comoros)
• Jurisdiction: Anjouan (Comoros)
• Operation in Canada: We are permitted to accept players from Canada in accordance with the scope of our license and applicable law, provided a player is not located in a restricted jurisdiction and is legally permitted to gamble online.

2. Registration And Login Process

These terms govern registration, identity verification and account activation.

1. Registration Steps: Players must visit the Canadian site, click Register, provide a valid email address, create a username and password, confirm personal details (full name, date of birth and residential address), verify the email address via the confirmation link and complete profile and payment information to enable play.
2. KYC And ID Verification: We require full KYC verification. Documents may include a government-issued identity document, passport or driving licence, proof of residence (utility bill, bank statement or rental agreement) and proof of payment method ownership for withdrawals exceeding C$2,000. Documents must be submitted within 30 days of request and verification is typically completed within 10 business days.
3. Account Activation: Basic play may commence immediately after email confirmation; however withdrawals are subject to completion of KYC checks. Verification must be completed before the first withdrawal.
4. Registration Terms: Minimum age is 18 years. Only one account is permitted per person, household, phone number, email and IP address. Duplicate accounts are prohibited and may result in account closure and forfeiture of winnings. Players must be legally permitted to gamble online in their place of residence. Restricted countries include Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Netherlands Antilles, Sweden, Ukraine (including Crimea), United Kingdom, United States of America and Côte d'Ivoire.

3. Games And Software Providers

We provide a wide selection of games supplied by reputable software providers and governed by fair-play measures.

• Top Games: Sweet Bonanza (Pragmatic Play), Gates of Olympus (Pragmatic Play), Book of Zulu (Play'n GO), Majestic White Leopard (Betsoft), Wild Moon Thieves (BGaming), Aviator (Spribe), Plinko, Jackpot Mines, Pin Rush X, X Towers.
• Software Providers: Over 100 providers including Evolution Gaming, Pragmatic Play, Play'n GO, NetEnt, BGaming, Betsoft, Quickspin, Red Tiger Gaming, Microgaming, ELK Studios, Yggdrasil, Nolimit City, 3 Oaks, Thunderkick, Playtech and Ezugi.
• Total Game Count: 10,000+ games covering slots, live dealer titles, table games and instant games.
• Game Categories: Slots, Live Casino Games, Table Games (Roulette, Blackjack, Baccarat, Poker, Sic Bo, Craps), Instant Games (Plinko, Jackpot Mines, Pin Rush X, X Towers, scratch cards, keno, bingo), Crash Games (Aviator), Game Shows and Sportsbook/Virtual Sports.

4. Bonuses And Promotions

Bonuses and promotions are offered subject to the conditions set out in this section and in the individual promotion terms.

• Welcome Bonus: Canada Welcome Package: C$1,000 + 200 Free Spins + 1 Bonus Crab. Structure: 1st Deposit: 100% match up to C$500 + 50 Free Spins; 2nd Deposit: 75% match up to C$300 + 50 Free Spins; 3rd Deposit: 75% match up to C$200 + 100 Free Spins. Minimum deposits: C$10 for first stage (qualifies for Bonus Crab), C$20 for stages 2–3.
• Activation: To claim the welcome bonus players must register, verify their email, navigate to Promotions → My Bonuses, select the Welcome Bonus, make the qualifying deposit and accept the bonus. Bonuses and free spins are credited automatically where applicable.
• Wagering Requirements: Cash bonuses carry a 35x wagering requirement on (deposit + bonus) unless otherwise stated. Free spin winnings carry a 40x wagering requirement. Contribution rates: Slots 100%, Live Games 10%, Table/Card Games 10%, Video Poker 10%, Plinko 10%, Special Games (Crazy Time, Dream Catcher, Monopoly) 50%. Excluded and prohibited games contribute 0% and may not be played while a bonus is active.
• Maximum Bet With Bonus: Maximum bet permitted while a bonus is active is C$7.50 per spin or equivalent. Excessive wagering in breach of this limit may result in bonus forfeiture.
• Time Limits: Casino welcome bonuses are valid for 10 days from claim. Free spins are valid for 7 days from issuance. Deposits must be made within 30 days of claiming a bonus unless otherwise stated.
• Recurring Promotions: Weekly Reload Bonus (50 Free Spins Monday–Thursday, minimum C$20), Weekend Reload (50% match up to C$700 + 50 Free Spins Friday–Sunday), Weekly Cashback 15% up to C$3,000 on net losses, Live Cashback 25% up to C$200 with 1x wagering, VIP Cashback varies by tier, and regular tournaments with prize pools up to C$6,000,000.
• General Bonus Conditions: Only one bonus per person, family, household, phone number, IP address or shared computer. Bonuses are non-transferable. Neteller and Skrill deposits are excluded from the welcome bonus. Bonus abuse, collusion or arbitrage will result in cancellation of bonuses and winnings. We reserve the right to refuse, cancel or amend any bonus at our sole discretion.

5. VIP And Loyalty Program

Our loyalty program rewards ongoing play with tiered benefits, cashback and personalised service.

• VIP Tiers: Five tiers (Bronze, Silver, Gold, Platinum, Diamond). Benefits include increased withdrawal limits, cashback (from 5% up to 15%), personalised offers and priority support. Withdrawal limits by tier: Level 1 C$750/day (C$10,500/month); Level 2 C$750/day (C$15,000/month); Level 3 C$1,200/day (C$18,000/month); Level 4 C$1,500/day (C$23,000/month); Level 5 C$2,300/day (C$30,000/month).
• Qualification: Automatic enrolment at account creation (Level 1). Progression is based on play and deposit activity over rolling assessment periods, typically 90 days. Inactive players may be demoted.
• Loyalty Currency: FUT Coins are earned on real-money wagers and may be exchanged in the Loyalty Shop for bonus funds, free spins, cashback vouchers, tournament entries or VIP boosts. Coins do not constitute cash and are subject to redemption rules and wagering conditions when converted to bonus funds.
• Rules: FUT Coins cannot be withdrawn as cash and are forfeited upon account closure or self-exclusion. We reserve the right to adjust earn rates and redemption values with notice.

6. Payment Methods And Banking Terms

This section sets out permissible deposit and withdrawal methods, limits and processing procedures.

• Deposit Methods: We accept multiple methods. Examples include:
  • Bank Cards: Visa/Mastercard — instant, Min C$10, Max C$10,000, 0% fee.
  • E-Wallets: Skrill — instant, Min C$5, Max C$5,000, 0% fee; Neteller — instant, Min C$5, Max C$5,000, 0% fee; Paysafecard — instant, Min C$5, Max C$2,500, 0% fee; Jeton Wallet — instant, Min C$1, Max C$10,000, 0% fee; MiFinity — instant, Min C$1, Max C$5,000, 0% fee.
  • Bank Transfers: SEPA Bank Transfer — 1–3 business days, Min C$10, Max C$100,000, 0–2% fee; Interac e-Transfer (Canada) — instant, Min C$10, Max C$3,000, 0% fee.
  • Prepaid Cards: Neosurf — instant, Min C$5, Max C$1,000, 0% fee; CashtoCode — instant, Min C$5, Max C$1,000, 0% fee.
  • Cryptocurrencies: Bitcoin, Ethereum, USDT, Litecoin, Dogecoin — 5–30 minutes, Min C$10, Max C$50,000, network fees apply (0–1%).
  • Sofort (Klarna): Instant, Min C$5, Max C$2,500, 0% fee.
• Withdrawal Methods: Withdrawals are processed to the original payment method where possible. Examples:
  • Bank Cards: Visa/Mastercard — 1–3 business days, Min C$10, Max C$1,000 per transaction, 0% fee.
  • E-Wallets: Skrill, Neteller, Jeton, MiFinity — 24–48 hours, Min C$1–C$5 depending on method, Max C$5,000, 0% fee.
  • Bank Transfers: SEPA/Interac e-Transfer — 24–48 hours, Min C$10, maximum varies by VIP level; International Bank Wire — 3–5 business days, Min C$100, Max C$100,000, 0–2% fee.
  • Cryptocurrencies: Bitcoin/Ethereum/USDT/Litecoin — 60 minutes–24 hours, Min C$10 equivalent, Max C$50,000, network fees apply (0–1%).
• Limits And Processing: Maximum of three pending withdrawals per account. Withdrawals are processed Monday–Friday between 6 AM and 5 PM GMT; weekend withdrawal requests are queued for the next processing day. The financial department typically requires up to three business days to finalise processing after approval. KYC must be complete prior to the first withdrawal. Refunds are returned via the original payment method up to the original deposit amount where applicable.

7. Key Terms And Conditions

The following provisions are fundamental to the operation of accounts, bonuses and payments.

• Bonus Terms: Wagering requirements and game restrictions apply as set out in Section 4. Jackpot and excluded titles are not eligible for bonus play. Maximum bet with an active bonus is C$7.50. Breach of bonus rules may result in forfeiture of bonus and winnings.
• Deposit Limits: Players may set daily, weekly or monthly deposit limits via Responsible Gaming tools. Default minimum deposit is C$10. Withdrawal and deposit thresholds may be adjusted according to VIP status.
• Withdrawal Limits: Minimum withdrawal is C$10. Withdrawal limits apply by VIP level as set out in Section 5. We reserve the right to review and adjust limits and to require further verification where necessary.
• Account Restrictions: One account per person. Duplicate or fraudulent accounts will be closed and balances voided. Accounts may be suspended or closed for suspected fraud, bonus abuse, collusion, chargebacks or other breaches. Self-exclusion options and temporary time-outs are available. Inactive accounts (no login for 180+ days) may incur an administrative fee of C$5 per month and may be closed after fees exhaust the balance; fees are applied in accordance with applicable law.
• Chargebacks And Disputes: Chargebacks, payment reversals or disputes may lead to account suspension, balance freezing and pursuit of legal remedies. Players must resolve disputes in accordance with these Terms and Conditions and our internal complaints process.

8. Mobile And Technical Features

We provide mobile-optimised access and technical requirements for play on portable devices.

• App Availability: Native apps are not distributed via the Apple App Store or Google Play. A Progressive Web App (PWA) is available for iOS and Android and may be added to the home screen. An Android APK may be made available for direct download from the official site where permitted.
• Mobile Browser: The website is fully responsive and HTML5-enabled. The majority of games are optimised for touch and run within mobile browsers without the need for a native app.
• Performance: Game load times and stream quality vary by device and connection. Live dealer streams adapt to bandwidth and may default to lower resolutions on slower connections. We recommend Wi‑Fi for optimal play.
• Registration On Mobile: Registration, verification and KYC upload may be completed via the mobile interface. Accepted file formats include PDF, JPG and PNG for document uploads.

9. Security And Fair Play

We maintain technical and operational safeguards to protect players and ensure fair gaming.

• Encryption: All sensitive communications and financial transactions are secured using TLS 1.2/1.3 with 256-bit encryption. HTTPS is enforced across our site and web application firewall and anti-DDoS measures are in place.
• RNG And Audits: Games are supplied by established providers that employ certified random number generators and independent testing. Provider audits by recognised testing houses are relied upon for game integrity, and return-to-player (RTP) figures are published where available.
• Provably Fair: Certain crash-style titles may employ provably fair mechanisms provided by the game developer; players should consult individual game information for verification tools where applicable.
• Customer Support: Live chat is available 24/7 with multilingual support. Email and ticketed support are available for non-urgent matters; financial support operates on business hours for withdrawal processing. No telephone support is provided.

10. Responsible Gambling Features

We provide tools and resources to promote safe play and to assist players who experience gambling-related harm.

• Deposit And Loss Limits: Players may set daily and monthly deposit limits and net loss limits. Limits can be lowered immediately and may not be increased until any chosen time-limited restriction expires.
• Session Controls: Session reminders, auto-logout and temporary time-outs (1 day, 7 days, 30 days) are available. Players receive periodic pop-up summaries showing time played and wagering activity.
• Self‑Exclusion: Temporary and permanent self-exclusion options are available. Accounts subject to self-exclusion will be blocked from access and promotional communications. Permanent self-exclusion may prevent re-registration for a defined period in accordance with our policies.
• Support Organisations: We signpost players to recognised support organisations including SOS Joueurs, Gambling Therapy, Gamblers Anonymous, the Centre for Addiction and Mental Health and regional problem gambling institutes. Players are encouraged to seek professional help where appropriate.

11. Advantages And Disadvantages

We summarise key benefits and limitations of our service for transparency.

• Pros: Extensive game library (10,000+ titles), support for cryptocurrencies and Interac e-Transfer, CAD-denominated accounts, generous multi-tier welcome package, recurring promotions and VIP benefits, PWA mobile support, 24/7 multilingual live chat, and robust encryption and provider-sourced RNG assurances.
• Cons: Licence under the Anjouan Gaming Authority may be perceived as less stringent than other jurisdictions, absence of native app distribution through major app stores, relatively high wagering requirements (35× for bonuses, 40× for free spins), KYC processing times of up to 10 business days before first withdrawal, and a maximum bet cap of C$7.50 while bonuses are active. Two‑factor authentication is not currently offered.

12. General Casino Information

This final section provides corporate, jurisdictional and product scope information.

• Year Founded: Established 2024; launched December 2024 and entered the Canadian market during 2025.
• Operator: Operated by Stellar Ltd with brand operations and back-office support provided by NovaForge Ltd. The license holder is Stellar Ltd under license ALSI-202411077-FI2.
• Supported Languages: English, German, Finnish, Hungarian, Norwegian, Polish, Italian, Czech, Portuguese, Spanish and limited French support in certain areas of the site.
• Accepted And Restricted Countries: We serve players in 50+ jurisdictions including Canada where permitted. Restricted countries include Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Netherlands Antilles, Sweden, Ukraine (including Crimea), United Kingdom (subject to local restrictions), United States of America and Côte d'Ivoire. Provider and regulatory restrictions may further limit availability of certain games by territory.
• Brand Description: AllySpin Casino is an online gaming operator offering casino, live casino and sportsbook services to an international audience with a focus on Canadian players. We combine a large portfolio of games, cryptocurrency payment options, VIP rewards and responsible gaming tools, all subject to the terms and conditions set out in this Agreement.

These Terms and Conditions are effective as of publication and may be amended from time to time. Players are responsible for reviewing the most recent version prior to play. Continued use of our services constitutes acceptance of any updated terms.